SHIPPING POLICY

Shipping Policy – Heavenfindz

At Heavenfindz, we strive to ensure that your order is processed and delivered quickly and securely. Please review our shipping policy below:

Processing Time

• Orders are processed within 1–3 business days after payment has been received.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

• We ship throughout Europe.

• Delivery times vary depending on the destination country and the courier service. Standard delivery usually takes 3–7 business days.

• Once your order has been shipped, you will receive a confirmation email with a tracking number.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and chosen courier service.

• Free shipping promotions (if available) will be clearly indicated on our website.

Delays

While we always aim to deliver within the estimated timeframes, shipping delays may occur due to factors outside our control (e.g., customs processing, courier delays, or peak seasons). Heavenfindz cannot be held responsible for such delays.

Incorrect Address

Customers are responsible for providing the correct delivery address. If an incorrect or incomplete address is provided, Heavenfindz is not liable for lost packages.

Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us immediately at heavenfindz@gmail.com.

• We will investigate the issue with the courier and, if applicable, provide a replacement or refund.

International Shipping (Outside Europe)

Currently, we only ship within Europe. If international shipping becomes available, we will update this policy accordingly.